Investigating - Dear SalmonCloud Customers,
We hope this email finds you well.
We are reaching out to inform you of a new incident that is currently being investigated, which has been assigned [INC-20251109-00009].
For the details of the incident, please see below.
TIME OF OCCURRENCE (UTC): 09:00, 09 NOV 2025
IMPACT:
Billing system
Hypervisor HKG01
DESCRIPTION:
We received reports from our customers that new Hong Kong VPS’s failed to be provisioned starting from 9:00, 9 Nov 2025, UTC. We have temporarily set all Hong Kong VPS’s as out of stock so that new purchases cannot be made until the incident is resolved. All existing Hong Kong VPS’s are not affected by this incident, neither are San Jose VPS’s.
We are still investigating this incident, and the exact cause has not been found yet unfortunately. We will update you as soon as new information is available. After the incident is resolved, all pending orders will be processed accordingly.
We apologise for the inconvenience this incident will bring you. Please contact us if you have any concerns regarding the incident, via
- our email: contact@salmoncloud.co.uk,
- our Discord server: https://discord.gg/X4Yxc8eaBw,
- our Telegram group: https://t.me/salmoncloud_official, or
- our ticket system: https://billing.salmoncloud.co.uk/submitticket.php
Thank you for your understanding.
SalmonCloud Team
Nov 09, 2025 - 13:14 UTC
We hope this email finds you well.
We are reaching out to inform you of a new incident that is currently being investigated, which has been assigned [INC-20251109-00009].
For the details of the incident, please see below.
TIME OF OCCURRENCE (UTC): 09:00, 09 NOV 2025
IMPACT:
Billing system
Hypervisor HKG01
DESCRIPTION:
We received reports from our customers that new Hong Kong VPS’s failed to be provisioned starting from 9:00, 9 Nov 2025, UTC. We have temporarily set all Hong Kong VPS’s as out of stock so that new purchases cannot be made until the incident is resolved. All existing Hong Kong VPS’s are not affected by this incident, neither are San Jose VPS’s.
We are still investigating this incident, and the exact cause has not been found yet unfortunately. We will update you as soon as new information is available. After the incident is resolved, all pending orders will be processed accordingly.
We apologise for the inconvenience this incident will bring you. Please contact us if you have any concerns regarding the incident, via
- our email: contact@salmoncloud.co.uk,
- our Discord server: https://discord.gg/X4Yxc8eaBw,
- our Telegram group: https://t.me/salmoncloud_official, or
- our ticket system: https://billing.salmoncloud.co.uk/submitticket.php
Thank you for your understanding.
SalmonCloud Team
Nov 09, 2025 - 13:14 UTC
Websites
Partial Outage
Landing Page
Operational
Billing System / Client Area
Partial Outage
VM Control Panel
Operational
Statuspage HTTPS Pages
Operational
Hypervisors
Partial Outage
SJC01 - San Jose, California, US
Operational
HKG01 - Hong Kong, China
Partial Outage
HKG04 - Hong Kong, China
Operational
Networks
Operational
San Jose, California, US
Operational
Hong Kong, China
Operational
Looking Glasses
Operational
Hong Kong Looking Glass
Operational
San Jose Looking Glass
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.